Products can be returned or exchanged within 7 days of delivery. To be eligible, the item must be unused, in the same condition as received, and in its original packaging with all tags intact.
For hygiene reasons, certain products such as innerwear, face masks, and jewelry cannot be returned or exchanged unless they are damaged or defective upon arrival.
To initiate a return or exchange, please contact our customer support team at support@shelf.com.bd with your order ID and reason for return. Our team will guide you through the next steps.
